At imarian, we strive to provide our customers with high-quality products and exceptional service. We want you to be completely satisfied with your purchase. However, we understand that there may be circumstances where you need to request a refund. Please review our refund policy below for details on how we handle refunds:

1. Eligibility for Refunds:

• You may be eligible for a refund if you meet one of the following criteria:
  • You received the wrong item.
  • The item you received is damaged or defective.
  • You are not satisfied with the quality of the item.
• Refund requests must be submitted within 2 days of receiving the item.

2. How to Request a Refund:

• To request a refund, please contact our customer support team at imarianinfo@gmail.com with the following information:
  • Your order number
  • A description of the issue or reason for the refund request
  • Clear photos or evidence, if applicable (e.g., photos of the damaged item)
• Our customer support team will review your request and provide further instructions on how to proceed with the refund process.

3. Refund Process:

• Once your refund request is approved, we will initiate the refund process.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take some time for the refunded amount to reflect in your account, depending on your payment provider’s processing time. Normally we refund within 24 hours.

4. Non-Refundable Items:

• Certain items may not be eligible for refunds, including:
  • Items that have been used, worn, or damaged by the customer
  • Items delivered but stole from your door.

5. Shipping Costs:

• Shipping costs are non-refundable, except in cases where the refund is issued due to our error (e.g., wrong item shipped, damaged item).

6. Return Shipping:

• If you are instructed to return the item, you may be responsible for the return shipping costs, unless otherwise specified by our customer support team.

7. Cancellation Policy:

• Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled, but you may still be eligible for a refund as per our refund policy.

8. Contact Us:

• If you have any questions or concerns about our refund policy, please contact our customer support team at imarianinfo@gmail.com.

Last Updated: [03/16/2024]

This refund policy was last updated on the date indicated above. We reserve the right to modify or update this policy at any time. Please check back periodically for any changes.